Customer Service

Bellovana Customer Service

Welcome to Bellovana Customer Service. This page provides information about ordering, shipping, delivery, returns, refunds, warranties, taxes, and customer support.

For additional details, please refer to our Shipping Policy, Return Policy, Privacy Policy, and Terms of Service.

Customer Service Hours

Our customer service team is available to assist you with questions about products, orders, shipping, returns, and refunds.

Customer Service Hours:
9:00 a.m.–6:00 p.m., Hong Kong Time (UTC+8), Daily

Customer Service Email:
official@yunqitech.hk

We aim to respond to customer emails within 12–24 hours. Response times may be slightly longer during weekends, holidays, promotional events, or periods of high inquiry volume.

For faster assistance, please include your order number and the email address used to place the order.

Ordering Information

How Do I Place an Order Online?

Ordering through Bellovana is simple and secure:

  1. Browse products using the search bar or category navigation.

  2. Select a product to view its description, available options, sizing information, and shipping status.

  3. Choose the required size, color, quantity, or customization options.

  4. Click Add to Cart.

  5. Review the products and quantities in your shopping cart.

  6. Click Checkout.

  7. Enter your shipping and contact information.

  8. Review the available shipping options and any applicable shipping fees.

  9. Enter your payment information and any valid discount code.

  10. Review your order carefully before submitting payment.

After your order is successfully placed, an order confirmation email will be sent to the email address provided at checkout.

Can I Place an Order by Email?

For order-related assistance, bulk purchase inquiries, or customized product requests, please contact us at official@yunqitech.hk.

For payment security, standard retail orders should normally be completed through the official Bellovana checkout page.

How Can I Change or Cancel My Order?

Please contact us as soon as possible if you need to change or cancel an order.

Orders may only be modified or cancelled before they enter processing, production, or shipment.

Once an order has entered the shipping process, we may no longer be able to:

  • Change the product, size, color, or quantity;

  • Change the shipping address;

  • Add or remove products;

  • Cancel the order.

A modification or cancellation is only considered successful after you receive written confirmation from our customer service team.

Customized or personalized products may enter production shortly after payment and may not be eligible for cancellation once production has started.

What Should I Do If I Entered the Wrong Address?

Contact us immediately at official@yunqitech.hk and provide:

  • Your order number;

  • The incorrect address;

  • The correct shipping address.

We will try to update the address before shipment, but we cannot guarantee that changes can be completed after an order has entered processing or has been handed to the carrier.

Bellovana is not responsible for delivery failure caused by an incorrect or incomplete address provided by the customer.

Custom and Bulk Orders

Do You Accept Customized Orders?

Selected products may support customization or personalization.

Available customization options will be displayed on the relevant product page. Please review all names, numbers, text, images, sizes, and other customized information carefully before submitting your order.

Customers are responsible for confirming that all customization information is accurate.

Customized products are generally not eligible for return or cancellation unless they arrive damaged, defective, or materially different from the confirmed order details.

Can I Place a Bulk or Corporate Order?

We may accept bulk or corporate purchase inquiries for selected products.

Please email official@yunqitech.hk with:

  • The product name or product link;

  • Required quantity;

  • Required sizes or specifications;

  • Destination country;

  • Expected delivery date;

  • Customization requirements, if applicable.

Bulk purchase discounts may be available depending on product type and order quantity.

Bellovana does not provide general wholesale distribution services unless separately agreed in writing.

Product Availability

Bellovana may offer both in-stock products and pre-order products.

In-Stock Products

In-stock products are usually prepared and shipped within 72 hours after the order and payment are successfully confirmed.

Pre-Order Products

Pre-order products are usually prepared and shipped within 7–10 days after the order and payment are successfully confirmed.

Pre-order status will normally be displayed in the product title, product description, or purchase information.

Customers should review the product page carefully before placing an order.

If an order contains both in-stock and pre-order products, the order may be shipped together after all products are ready or divided into separate shipments.

Shipping Information

When Will My Order Be Shipped?

Estimated order processing times are:

  • In-stock products: Usually shipped within 72 hours;

  • Pre-order products: Usually shipped within 7–10 days.

Processing time begins after the order and payment have been successfully confirmed.

During holidays, promotional events, peak seasons, severe weather, inventory verification, customization, or other exceptional circumstances, processing may require additional time.

If a significant delay occurs, we will make reasonable efforts to contact you.

When Will I Receive My Order?

After shipment, the estimated delivery time is generally 20–30 days.

Delivery time may vary depending on:

  • Destination country or region;

  • Customs inspection and clearance;

  • Carrier operations;

  • Local postal services;

  • Weather conditions;

  • Public holidays;

  • Peak logistics periods;

  • Incorrect or incomplete delivery information;

  • Other circumstances beyond our reasonable control.

The estimated delivery period is not a guaranteed arrival date.

Can an Order Be Shipped in Multiple Packages?

Yes. An order may be divided into multiple packages because of:

  • Product availability;

  • Different processing times;

  • Package weight or size;

  • Shipping carrier requirements;

  • Warehouse arrangements;

  • Customs or destination restrictions.

If your order is shipped separately, you may receive more than one tracking number. Separate packages may arrive on different dates.

What Shipping Methods Do You Use?

Available shipping methods depend on the destination, package size, product type, and logistics conditions.

Orders may be delivered through DHL, FedEx, postal services, or other suitable logistics providers.

The available shipping method and any applicable shipping fee will be displayed at checkout.

Do You Offer Free Shipping?

Free shipping is available only on qualifying orders.

The applicable free-shipping conditions may depend on:

  • Order value;

  • Number of products;

  • Destination country or region;

  • Current website promotion.

Any shipping fee will be displayed at checkout before payment.

Promotional shipping conditions may change. The conditions displayed at checkout when the order is placed will apply to that order.

Can I Use a PO Box or Private Mailbox Address?

Delivery to a PO Box or private mailbox depends on the destination and the selected carrier.

Some express carriers cannot deliver to PO Boxes. When possible, please provide a complete residential or business street address.

If a PO Box or private mailbox cannot be serviced, we may contact you to request an alternative address.

How Can I Track My Order?

After your order is shipped, tracking information will normally be sent to the email address used at checkout.

Tracking information may require several business days to become active after the package is handed to the carrier.

If tracking information has not updated for an extended period, please contact official@yunqitech.hk with your order number.

What Should I Do If My Package Has Not Arrived?

Before contacting us, please:

  1. Check the latest tracking information;

  2. Confirm that the shipping address is correct;

  3. Check with household members, neighbours, reception desks, or local delivery offices;

  4. Check whether the carrier attempted delivery;

  5. Allow additional time during customs inspections, holidays, or logistics disruptions.

If the package appears to be lost or has not arrived after a reasonable investigation period, contact us at official@yunqitech.hk.

We will review the tracking information with the carrier and provide an appropriate resolution according to the investigation results. Depending on the circumstances, the resolution may include reshipment, replacement, or refund.

A replacement or refund cannot normally be issued while the package remains in active transit or before the carrier investigation is completed.

Customs, Taxes, and Import Fees

Are Import Taxes Included?

Taxes, customs duties, brokerage fees, and import charges depend on the destination country or region.

Any tax collected directly by Bellovana will be clearly displayed at checkout.

Unless otherwise stated at checkout, the recipient may be responsible for customs duties, import taxes, brokerage fees, and other charges assessed by local authorities or carriers.

Bellovana does not control charges imposed by customs authorities, governments, banks, or logistics providers.

We recommend checking local import requirements before placing an order.

Are Products Restricted in Certain Countries?

Each country or region may have different import restrictions, quantity limits, product standards, customs procedures, or documentation requirements.

Customers are responsible for confirming that the ordered products can legally be imported into the destination country or region.

Bellovana may cancel or restrict an order when shipment is not reasonably possible because of legal, carrier, customs, or destination limitations.

Returns and Refunds

Can I Return a Product?

Eligible products may be returned within 15 days after delivery, subject to the Bellovana Return Policy.

You must contact us before returning any product.

Do not send a return to the address shown on the original package unless our customer service team confirms that address in writing.

Unauthorized returns may be rejected or may experience processing delays.

What Are the Return Requirements?

To qualify for a return, the product must normally:

  • Be returned within the applicable return period;

  • Be unused, unworn, unwashed, and undamaged;

  • Be in resalable condition;

  • Include the original packaging, accessories, and tags;

  • Be accompanied by the order information requested by customer service;

  • Be sent to the return address provided by our customer service team.

Products showing signs of wear, washing, damage, misuse, alteration, or missing components may not qualify for a full refund.

Can Customized Products Be Returned?

Customized and personalized products are generally not eligible for return, exchange, or cancellation because they are produced according to customer-provided specifications.

However, please contact us if a customized product arrives:

  • Damaged;

  • Defective;

  • Incorrectly produced;

  • Materially different from the confirmed customization information.

We may request photographs, videos, packaging images, or other information to verify the issue.

What If an Item Is Missing, Damaged, Defective, or Incorrect?

Please contact official@yunqitech.hk as soon as possible and provide:

  • Your order number;

  • A description of the problem;

  • Clear photographs or videos of the product;

  • Photographs of the shipping package and shipping label;

  • Any other information reasonably requested.

After verification, we may provide an appropriate resolution, such as replacement, reshipment, partial refund, or full refund.

Do not discard the product, packaging, shipping label, or accessories before the issue has been reviewed.

Who Pays the Return Shipping Cost?

Return shipping responsibility depends on the reason for the return.

If the return is caused by a verified Bellovana error, defective product, damaged product, or incorrect product, we will provide instructions regarding the return or other available resolution.

For returns based on personal preference, incorrect size selection, or other customer-related reasons, the customer may be responsible for return shipping and related costs.

Original shipping fees, return shipping fees, customs duties, taxes, and other charges may be non-refundable unless required by applicable law or caused by a verified Bellovana error.

When Will I Receive My Refund?

After the returned product is received and inspected, we will notify you whether the refund has been approved.

Approved refunds are usually initiated to the original payment method within 2 business days after inspection is completed.

The time required for the refund to appear in your account depends on your bank, card issuer, PayPal, or other payment provider.

Bellovana does not control payment-provider processing times.

Warranty Information

Eligible products include a 60-day limited warranty against verified manufacturing or quality defects, calculated from the delivery date.

The limited warranty does not cover:

  • Normal wear and tear;

  • Accidental damage;

  • Improper use;

  • Incorrect washing or care;

  • Unauthorized repair or alteration;

  • Damage caused by impact, pressure, heat, moisture, chemicals, or improper storage;

  • Incorrect size, color, text, number, or customization information selected by the customer;

  • Cosmetic differences that do not affect normal product use.

To request warranty assistance, email official@yunqitech.hk with your order number, a detailed description, and clear photographs or videos.

Product Care

To help maintain your product:

  • Follow the care instructions shown on the product label or product page;

  • Avoid excessive impact, pressure, pulling, or improper use;

  • Keep products away from excessive heat, moisture, and prolonged direct sunlight;

  • Wash clothing according to the applicable care label;

  • Avoid unsuitable detergents, bleach, or high-temperature drying unless specifically permitted;

  • Store products in a clean and dry environment.

Damage caused by improper care is not considered a manufacturing defect.

Video Review Reward Program

Bellovana may occasionally offer promotional rewards for eligible customer video reviews.

Participation is voluntary and subject to the specific promotional terms displayed on the website or provided by customer service.

General Video Requirements

Unless otherwise stated in the applicable promotion:

  • The video should clearly show the purchased product;

  • The review should reflect the customer’s genuine experience;

  • Sponsored, rewarded, or incentivized content should be disclosed where required by law or platform rules;

  • The video must not contain false, misleading, infringing, or unlawful content;

  • The customer must have permission to publish all included images, music, trademarks, and personal information.

Reward Eligibility

Any reward amount, view requirement, submission deadline, eligible platform, or coupon condition will be governed by the terms of the specific promotion.

Views, engagement, and video eligibility may need to be verified before a reward is issued.

Promotional coupons:

  • Have no cash value;

  • Cannot normally be transferred or exchanged for cash;

  • May have expiration dates, minimum-spend requirements, or product restrictions;

  • May not be combined with other promotions unless expressly permitted.

To request review of an eligible submission, email the video link and order number to official@yunqitech.hk.

Bellovana reserves the right to reject fraudulent, manipulated, misleading, copied, or otherwise ineligible submissions.

Contact Bellovana

For assistance, contact:

Email: official@yunqitech.hk
Customer Service Hours: 9:00 a.m.–6:00 p.m., Hong Kong Time (UTC+8), Daily

Please include your order number whenever your inquiry relates to an existing order.