Contact Stiwhop

Thank you for visiting Stiwhop.

For questions about products, orders, shipping, tracking, returns, refunds, exchanges, or warranty requests, please contact our customer service team.

Customer Service Email

gracezhy_2026@hotmail.com

Customer Service Hours

9:00 a.m.–6:00 p.m., GMT+8, Daily

We aim to respond within 12–24 hours. Response times may be longer during public holidays, promotional events, or periods of high inquiry volume.

Order-Related Inquiries

To help us review your request efficiently, please include:

· Your order number;

· The email address used at checkout;

· The recipient name;

· A clear description of the issue;

· Relevant photographs or videos, if applicable;

· A photograph of the shipping label when reporting a delivery or product issue.

Please do not send complete payment-card details, passwords, or other highly sensitive information by email.

Address Changes and Cancellations

Contact us as soon as possible if you need to change an address or cancel an order.

Changes and cancellations are only available before processing, production, packing, or shipment begins.

A request is only considered approved after written confirmation from Stiwhop customer service.

Returns

Contact us before returning any product.

Do not send a return to the address shown on the original shipping package unless our customer service team confirms that address in writing.

Unauthorized returns may be rejected or delayed.

Official Website

stiwhop.com

For payment security, standard retail orders should be completed through the official checkout page on stiwhop.com.