Stiwhop Terms of Service

These Terms of Service apply when you visit stiwhop.com, create an account, place an order, contact customer service, or use our services.

By using the website, you agree to these Terms and the policies published on stiwhop.com.

1. Eligibility

By using the website or placing an order, you confirm that:

· You have legal capacity to enter into a purchase agreement;

· You meet the minimum legal age applicable to you;

· The information you provide is accurate and complete;

· You are authorized to use the selected payment method;

· You will use the website only for lawful purposes.

2. Acceptable Use

You must not:

· Use the website for unlawful, fraudulent, deceptive, or abusive activity;

· Submit false identity, payment, billing, or delivery information;

· Attempt unauthorized access to accounts, systems, or data;

· Interfere with website security or operation;

· Upload harmful code;

· Copy, scrape, reproduce, or commercially exploit website content without permission;

· Infringe intellectual-property, privacy, or other rights.

Access may be restricted when these Terms are violated or a security risk is created.

3. Accounts

You are responsible for keeping account credentials confidential and for activity conducted through your account.

Notify customer service if you suspect unauthorized use.

4. Product Information

We make reasonable efforts to present product descriptions, images, prices, measurements, materials, colors, availability, and processing status accurately.

Minor differences may occur because of screen settings, photography, production methods, material batches, or manual measurement.

Customers should review the product description, size chart, available options, and processing status before ordering.

5. Availability

Product availability may change without notice.

Adding a product to the cart does not reserve inventory.

If a paid product becomes unavailable, we may offer a replacement, order adjustment, store credit, refund, or cancellation.

6. Prices and Currencies

Prices are displayed in the selected website currency or checkout currency.

The final charged amount may be affected by exchange rates or fees applied by a bank or payment provider.

Obvious pricing, currency, discount, or technical errors may be corrected. We may contact the customer, cancel the affected item, or issue a refund.

7. Orders

Submitting an order is an offer to purchase.

An automated confirmation acknowledges receipt but does not always mean final acceptance.

Orders may be reviewed for payment, inventory, address, delivery, security, fraud, quantity, or legal restrictions.

We may refuse, hold, or cancel an order because of:

· Payment failure;

· Suspected fraud or unauthorized payment;

· Incorrect or incomplete information;

· Product unavailability;

· Pricing or technical errors;

· Delivery restrictions;

· Unusual quantity;

· Policy abuse;

· Legal requirements.

A paid cancelled order will be refunded to the original payment method.

8. Payment

Available payment methods are shown at checkout.

By submitting an order, you authorize the selected payment provider to process the displayed amount.

Payment providers may independently approve, decline, delay, review, or reverse a transaction.

Complete payment-card details should not be sent by email.

9. Processing and Pre-Orders

In-stock products are usually shipped within 72 hours after payment confirmation.

Products clearly marked as pre-order are usually shipped within 7–10 days after payment confirmation, unless another period is stated on the product page.

10. Shipping and Delivery

Shipping and delivery are governed by the Stiwhop Shipping Policy.

After shipment, the estimated delivery time is generally 20–30 days.

Delivery dates are estimates and may be affected by customs, carriers, public holidays, weather, local delivery conditions, or other circumstances beyond our reasonable control.

11. Address Information

Customers are responsible for providing complete and accurate delivery information.

We are not responsible for delivery failure or additional costs caused by incorrect, incomplete, or inaccessible address information provided by the customer.

12. Changes and Cancellations

Order changes or cancellations may only be available before processing, production, packing, or shipment begins.

A request is not approved until written confirmation is provided by customer service.

13. Returns, Refunds, and Warranty

Eligible returns must normally be requested within 15 days after delivery and are governed by the Stiwhop Return Policy.

Eligible products include a 60-day limited warranty against verified manufacturing or quality defects.

14. Promotions

Promotions and discount codes may have product, customer, destination, order-value, usage, or expiration restrictions.

Promotions may be refused or cancelled when used through technical error, abuse, manipulation, or unauthorized distribution.

15. Reviews and User Content

By submitting a review, image, video, or comment, you confirm that:

· You own or have permission to use the content;

· It reflects a genuine experience;

· It does not violate another party’s rights;

· It is not unlawful, abusive, defamatory, or misleading.

You grant Stiwhop a non-exclusive, worldwide, royalty-free license to use submitted content for website, customer-service, and marketing purposes, subject to applicable law.

16. Intellectual Property

Original website text, graphics, logos, layout, product presentation, software, photographs, and other content are owned by or licensed to Stiwhop.

Protected content may not be copied, modified, distributed, sold, or commercially exploited without permission.

Third-party trademarks and content remain the property of their respective owners.

17. Third-Party Services

The website may use or link to independent payment, shipping, tracking, analytics, social-media, or other services.

Third parties operate under their own terms and privacy policies.

18. Privacy

Personal information is processed as described in the Stiwhop Privacy Policy.

19. Website Availability

We may update, maintain, suspend, restrict, or discontinue website functions for technical, security, commercial, or legal reasons.

Continuous, uninterrupted, or error-free operation is not guaranteed.

20. Disclaimer and Liability

Nothing in these Terms excludes consumer rights or liability that cannot legally be excluded.

To the fullest extent permitted by law, Stiwhop is not responsible for indirect, incidental, special, punitive, or consequential losses.

Where permitted by law, total liability relating to an order will not exceed the amount paid for the product or order giving rise to the claim.

21. Fraud and Abuse

We may refuse service, cancel an order, or reject a claim when there is reasonable evidence of unauthorized payment, fraud, false claims, product substitution, altered evidence, deliberate damage, abusive returns, or policy misuse.

22. Consumer Rights

These Terms do not limit mandatory consumer rights available under applicable law.

23. Changes to These Terms

These Terms may be updated to reflect changes in the website, products, services, business practices, or legal obligations.

The latest version will be published on this page.

24. Contact

Brand: Stiwhop

Website: stiwhop.com

Customer Service Email: gracezhy_2026@hotmail.com

Customer Service Hours: 9:00 a.m.–6:00 p.m., GMT+8, Daily